Terms and Conditions

Our Terms and Conditions

Platter Boxes 

Cancellation & Refund Policy

• Cancellations for platter boxes must be communicated via email at least 3 days prior to the booking date.

• Cancellations made within 3 days of the event will incur the full fee of the platter box.

• If cancellation is accepted before the 3-day period, a full refund minus a $50 service and admin fee will be provided.

Payment

• Full payment is required upfront and will be paid via invoice or online payment methods.

• invoiced orders will be voided if payment is not received by due date. 

Consumption & Food Safety

• Platter boxes should be consumed within 3 hours of delivery.

• If storing for later use, refrigerate within one hour of delivery.

• Graze House is not responsible for food safety after drop-off.

Allergies & Dietary Preferences

• Dietary requirements must be provided in the online form during booking.

• If forgotten, customers must notify us before payment or within 3 days of  booking date.

• Graze House is not liable for any allergic reactions from consuming our products.

Quotes & Pricing

• Quotes are subject to availability and are not confirmed until full payment is received.

• Pricing is subject to change without notice based on supplier costs.

Weather Policy

• No refunds or exchanges due to weather conditions.

• Rescheduling is possible if adequate notice is given and availability permits.

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Grazing Tables

Cancellation & Refund Policy

• Cancellations for grazing tables must be communicated via email at least 7 days prior to the booking date.

• Cancellations made on or after the 7-day period will incur a 50% cancellation fee which will be deposited from deposit.

• Rescheduling must be requested at least 7 days in advance, subject to availability.

Payment & Deposits

• A 25% deposit is required at the time of booking to lock in event date.

• The remaining balance must be paid before or on the invoice due date.

• Orders will be voided if payment is not received by the due date.

Setup & Consumption

• Grazing tables are designed for immediate consumption and should be kept in a cool, shaded area.

• Graze House is not responsible for food safety once setup is complete.

Allergies & Dietary Preferences

• All dietary requirements must be disclosed during booking.

• If forgotten, the customer must notify us before payment.

• Graze House is not liable for any allergic reactions.

Quotes & Pricing

• Quotes are subject to availability.

• Pricing is subject to change without notice due to supplier costs.

Equipment Use

• Any damage or loss of Graze House equipment (e.g., grazing boards, platters, utensils) will be charged accordingly and invoiced after the event.

Weather Policy

• Grazing tables should be set up in a shady, cool location.

• No refunds or exchanges due to weather conditions.

• Rescheduling is only possible if at least 7 days' notice is provided.